Last year we received an award from the Florida Retail Federation that went a long way in demonstrating the effort that we have put into moving our company ahead in the marketplace. Through the work of many people, we achieved what many said could not be done.
For the last couple of years, we worked to set ourselves apart from the competition through technical expertise, training, and product knowledge. Beginning in 2004, we did this in a couple of ways. First, we embarked upon a journey to become Installation Excellence Five Diamond Certified. Installation Excellence is a Carpet One Floor & Home program that measures the ability of our sales and installation team to satisfy our customers, and we achieved it in a record setting six months. Most please to us was the absolutely high marks we received from our customers via the surveys we sent out with every job.
In conjunction with the Installation Excellence Program, we began a long certification process for our sales and installation personnel through a variety of industry resources. Carpet One Floor & Home has a robust training program mixing online, on site, and off site educational curriculum. When combined with the World Floor Covering Association (WFCA), we certified two sales personnel as Certified Flooring Sales Consultants (CFS) and one person as a Certified Flooring Executive (CFE). All of the certifications are available online at the WFCA website. What achieved the certifications through WFCA? Hours of dedication on the part of our personnel taking product knowledge, design, decoration, colors, and all sorts of other courses to demonstrate a level of learning beyond the industry standard.
In addition to the learning programs, we had one individual attend a graduation two inspection programs through industry recognized leaders in their respective product categories: the Tile Council of North America (TCNA) and the National Wood Flooring Association (NWFA). Through the TCNA sponsored educational organization Ceramic Tile Education Foundation (CTEF), we graduated the Ceramic Tile Inspector Course, and through NWFA, we have a Certified Wood Floor Inspector on staff. Click here to find out more about the NWFA certification.
Adding to our list of technical qualifications, we recently added the ability to install the Ardex Moisture Control System, an industry leading in concrete preparation for flooring installation. We achieved a technical certification from Certified Flooring Installers (CFI) as well.
Other courses and training include Wilsonart, the American Plywood Association (APA), Earthscapes, and Florida Retail Federation (FRF) Retail Masters.
In addition to our professional efforts, we made tremendous strides and inroads into the community through many charitable endeavors: Marine Corps Toys For Tots (TFT), American Cancer Society (ACS), Making Strides Against Breast Cancer (MSABC), Delta Society, Breast Cancer Research Foundation (BCRF), and many other local schools and organizations.
In recognition of our endeavors, several organizations recognized us for our endeavors. Carpet One Floor & Home presented us with the National Community Service Award in 2005 and 2007. The Bay County Chamber of Commerce awarded us the Small Business of the Year in 2005. The Better Business Bureau of Northwest Florida presented us with the Torch Award for Marketplace Ethics in 2006. The Panama City Jaycees awarded us the Community Leader of the Year in 2008. The Florida Retail Federation gave us the Retailer of the Year Award for Leadership (ROYAL) for 2008. As you can see, we are very active in the community, and we take it very seriously.
We hope that you will give us a chance to demonstrate what separates us from the competition. As a store, we commit to providing you the best service that money can buy with a product that is premium in quality, choice, and selection. Please stop by and learn about us or visit us online to find out more.
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