When Did Good Enough Become The Standard?

OK, so I'm walking through a brand new development on the beach tonight at a business function, and as always, my eyes are drawn to the floor like magnets. It seems that everywhere I go now, I critique the floors, like some kind of obsession. I can't help it, it's what I do. To top it off, I'm a Marine, and Once a Marine, Always a Marine! So I have an eye for detail. I couldn't help but notice that one of the most expensive developments on the beach had some very shoddy workmanship.

Last week, we were up in Virginia, and I had the opportunity to walk in a mall that was huge. The Fair Oaks Mall on the west side of Washington DC has so many wings and levels that it would take a GPS probably to navigate all the way around. Once again, critiquing what I saw, I couldn't help but notice they had the prettiest floors of any commercial job that I had seen. The floor was gorgeous, no high or low spots, the grout was even, the transitions were professionally done. I've also been in quite a few hotels on business travel lately, and like always, I'm seeing the floors for what they are. The thing is that in larger areas, the jobs are so much more professional, and yet, what makes the difference?

I honestly do not know why anyone would pay the prices they do in this town and not demand the best for what they get. Every development on the beach ought to be luxurious, yet when you walk into them, the amenities and finishes frequently leave much to be desired. I know because we have gone into them for individual condo owners after their purchase to replace the brand new materials installed by the developer.

Lack of quality angers me, and so I've taken it upon myself to learn more and more about this profession so that we can do a better job. I was up in Maryland last week for a carpet certification class where I worked with installers of carpet who had been doing it for over 30 years. The critical thing that I learned is that the ability to do a job right is more a frame of mind than a reality. For instance, take two installers, both having installed for 30 years, and one chooses to do everything by the book, even helping to create the "book", yet the other has developed shortcuts throughout the years and made due with what he has been given. The one who has made due may produce a quality product, and he can tell you why he does every detail, yet his product does not last as long. Why? If he were in a different environment, or if his customer knew the difference, or if there was a standard to be upheld, or if he even knew the standard, then he would produce a better product because he wanted to. The only difference in the two installers is the environment in which they were brought up, and the professional atmosphere where they learned their skills.

It amazes me that both have 30 years of experience, and one tells you something is possible to be done right, yet the other denies it. I see it everyday. I learned early in my business to categorize installers by their capability and to allow only those willing to follow the rules to complete the most technical jobs. It doesn't work any other way because an installer who works over his head always finds himself in trouble. Put a man in a job that fits him, and you will be satisfied every time.

For the time being as I look around our community, I will remain puzzled as to why we can't see a professionally accomplished commercial jobsite.